Privacy Policy

Last Updated: June 2026
 

1. Introduction

Clarix Tax Solutions Ltd (Company No. [NI738834]) respects your privacy rights and is committed to protecting your personal information. This privacy policy explains how we collect, use, store, and protect your personal information, as well as your rights under applicable laws.
 
This policy complies with the following laws and regulations:
 
  • People’s Republic of China “Personal Information Protection Law” (PIPL) www.cac.gov.cn
  • European Union “General Data Protection Regulation” (GDPR) europa.eu
  • United Kingdom “General Data Protection Regulation” (UK GDPR) and “Data Protection Act 2018” www.gov.uk
 

2. Information We Collect

2.1 Information You Provide Directly
 
  • Contact Information: Name, email address, phone number, company address
  • Business Information: Company name, tax identification number, VAT number, nature of business
  • Financial Information: Bank account details, payment information (used solely for service fee settlement)
  • Tax Compliance Documents: Customs declarations, invoices, sales records, PSP statements, etc.
 
2.2 Automatically Collected Information
 
  • Device Information: IP address, browser type, operating system
  • Usage Data: Time, frequency, and duration of page visits
  • Cookie Information: See our Cookie Policy for details
 

3. Purpose of Information Use

We process your personal information based on the following legal grounds:
 
3.1 Performance of Contractual Obligations
 
  • Providing tax compliance, VAT registration, EPR registration, and other services
  • Processing your inquiries and service requests
  • Communicating with you regarding service-related matters
 
3.2 Legitimate Interests
 
  • Improving our service quality and website functionality
  • Preventing fraud and ensuring network security
  • Conducting internal analysis and business optimization
 
3.3 Legal Obligations
 
  • Complying with tax, accounting, and legal record-keeping requirements
  • Responding to regulatory authority requests
 
3.4 With Your Consent
 
  • Sending marketing communications (you may unsubscribe at any time)
  • Using non-essential cookies
 

4. Information Sharing and Disclosure

We do not sell your personal information. We only share your information under the following circumstances:
 
4.1 Service Providers
 
To achieve the purposes described in this privacy policy, we may share your personal information with the following categories or specific third-party service providers. All third parties must sign Data Processing Agreements (DPA) or applicable Standard Contractual Clauses (SCCs) to ensure an equivalent level of data protection:
 
  • Cloud Storage & Email Services: Google Workspace (Google Ireland Ltd., EU/US), used for storing customer files, email communications, and document collaboration
  • Payment Processing: Currently, service fees are primarily processed through bank transfers. If third-party payment processors (such as Stripe Payments Europe Limited) are enabled in the future, we will notify you on our website and update this policy accordingly
  • Website & Analytics: If non-essential cookies (such as Google Analytics) are enabled, relevant processor information and cross-border protection measures will be explained separately in our Cookie Policy
  • Tax Compliance Execution: Partner UK and EU licensed tax agents or accounting firms (disclosure limited to the minimum necessary for service completion)
 
All third-party service providers must sign data processing agreements to ensure equivalent levels of data protection.
 
4.2 Legal Requirements
 
  • In response to requests from customs, tax authorities, and other regulatory bodies
  • To comply with legal obligations or protect our legitimate interests
 

5. Cross-Border Data Transfers

5.1 Transfer Scope
 
As a service provider specializing in China-EU cross-border e-commerce compliance, your information may be transferred between the following regions:
 
  • People’s Republic of China
  • EU Member States
  • United Kingdom
  • Other countries where we provide services or maintain servers
 
5.2 Protection Measures
 
In accordance with Chinese PIPL requirements, we ensure the compliance of cross-border data transfers:
 
  • Signing standard contractual clauses with overseas recipients
  • Conducting data export security assessments
  • Implementing encryption and other security technical measures
 
In accordance with EU GDPR Chapter V requirements, we adopt appropriate safeguards to ensure the legality of data transfers:
 
  • European Commission adequacy decisions
  • Standard Contractual Clauses (SCCs)
  • Binding Corporate Rules (BCRs)
 
5.3 Your Rights
 
You have the right to know where your data is being transferred to and may request copies of relevant cross-border transfer documentation from us.
 

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:
 
  • Customer Data: Retained for at least 7 years after service completion (to meet tax and legal record-keeping requirements)
  • Marketing Data: Retained until you unsubscribe or withdraw consent
  • Website Usage Data: Cookie and similar technology analysis data: retained for a maximum of 26 months, after which it is automatically deleted or anonymized
 

7. Your Rights

7.1 Rights Under Chinese PIPL
 
  • Right to Know and Decide: Understand and decide how your personal information is processed
  • Right of Access and Copy: Access and copy your personal information
  • Right to Correction and Supplementation: Correct inaccurate or incomplete information
  • Right to Deletion: Request deletion of your information under specific circumstances
  • Right to Withdraw Consent: Withdraw your consent at any time
  • Right to Explanation: Request explanation of personal information processing rules
 
7.2 Rights Under EU GDPR and UK UK GDPR
 
  • Right of Access: Obtain a copy of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure (Right to be Forgotten): Request deletion of data under specific circumstances
  • Right to Restriction of Processing: Request restriction of processing of your data
  • Right to Data Portability: Obtain your data in a structured, commonly used format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time
 
7.3 How to Exercise Your Rights
 
You may exercise your rights through the following methods:
 
  • Email: privacy@clarixtax.com
  • Mailing Address: Office 1670, 92 Castle Street, Belfast, Northern Ireland, BT1 1HE
  • We will respond to your request within 30 days
 

8. Data Security

We adopt appropriate technical and organizational measures to protect your personal information:
 
  • Encryption Technology: Use SSL/TLS to encrypt data transmission
  • Access Control: Limit access to personal information to authorized personnel only
  • Regular Audits: Regularly review data security measures
  • Emergency Response: Develop data breach emergency response plans
 
In the event of a data breach, we will notify you and relevant regulatory authorities within the timeframes required by law.
 

9. Cookies and Tracking Technologies

We use essential cookies to ensure the basic functionality of the website operates properly (such as page navigation, form submission, and security protection).
 
Currently, we do not use any non-essential tracking tools (including but not limited to Google Analytics, advertising pixels, or remarketing tools).
 
If such non-essential cookies are enabled in the future, we will update this privacy policy and (where legally required) provide you with a prior cookie consent mechanism.
 
You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the normal use of the website.
 

10. Protection of Minors

Our services are not directed to any minors under 18 years of age (EU/UK/China). We do not knowingly collect personal information from children.
 

11. Privacy Policy Updates

We may update this privacy policy periodically. Major changes will be communicated to you through website announcements or email.
 

12. Contact Us

If you have any questions, please contact:
 
Clarix Tax Solutions
 
  • Data Protection Officer (DPO): Chloe Hu
  • Email: privacy@clarixtax.com
 
Regulatory Complaints
 
If you are dissatisfied with our data processing practices, you have the right to lodge a complaint with the following authorities:
 
  • China: Cyberspace Administration of China
  • EU: The data protection supervisory authority in your member state
  • UK: Information Commissioner’s Office (ICO)

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